Return & Refund Policy

Returns and Refund Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly vendor and product verification. All kinds of refunds will be paid on the basis of our government police and the real payment of the customer.

Special Note: For any kind of damage issue, customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items are not similar to what customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to [email protected] and inform our customer service (+8801911101440) and/or send a message to our Official Facebook Page (www.facebook.com/partschai) about the incident.  

 

The return policy is divided into three parts; please do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)

Car Decoration: Dashboard Wax, Dashboard Polish, Tire Polish, Foam Cleaner, Leather Wax, Car Perfume, Car polish, Engine Buster, Octane Booster, Pitch Cleaner, Air Filter, Ac Filter, Mobil filter, Battery Filter, LED Bulb, And same as liquid Items & Glass item, 3 days.  

 

Refund, replacement or exchange

Non-Refund Clauses

1. For any kind of damage issue, customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted. 

2. And if the customer failed to inform Partschai.com within 72 hours of the delivery time no complaint will be granted.

3. Only quality issues will remain even after customers used. 


Lights & Glass: Car, HiAce, Microbus, SUV, Bus, Truck, and many others vehicles head light, back light, front glass, rear glass, 3days.

Home Electronic:  Stove, Air conditioner, Food processor, Refrigerator, Ceiling fan, Heat pump control panel, Lawn mower, Freezer, Upright vacuum cleaner, Radiator, Vacuum cleaner, Humidifier, washing machine, Microwave, Blender, Clothes dryer, Sewing machine, Ice cream maker, Dishwasher, TV, Rice cooker, Space heater, Desk lamp, Water heater, Evaporative cooler, Electric kettle, Iron, Fan, Lamp, Hairdryer 3days.

 

Refund or replacement:

Non-Refund Clauses

1. For any kind of damage issue, customers have to complain in front of or in presence of the delivery man, otherwise it should not be granted. 

2. And if the customer failed to inform partschai.com within 72 hours of the delivery time, no complaint will be granted.

3. Only quality issues will remain even after customers used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product, Refund, replacement or exchange

 

All Car Electronics, Home Electronics:

All Car Electronics, Home Electronics & Small vehicles Appliances 4 days

 

Non-Refund Clauses

1. For any kind of damage issue, customers have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Partschai.com within 72 hours of the delivery time, no complaint will be granted.

3. Only quality issue will remain even after customers used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

 

Tire, Battery & Engine Parts

Any kind of Tire, Battery, Engine parts, rest of small vehicles appliances – 03 days replacement only.



Non-Refund Clauses

1. For any kind of damage issue, customers have to complain in front of or in the presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform partschai.com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customers used.

4. Please keep the product intact, with original accessories, user manual and warranty cards (if available) in the original packaging at the time of returning the product.

5. For products requiring installation, returns shall be eligible only when such products are installed by the portal authorized personnel.

 

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

 

Category Conditions

Correct Product Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, small parts, etc.), freebies and combos (if any) should be present.

Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product The product (headlight, Back light, Glass, LED, Fog Light Tire, Battery, Air Filter, AC Filter, Mobil Filter etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions is not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 - General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.  To know more about Open Box Delivery

For products where installation is provided by Partschai.com service partners, do not open the product packaging by you. Partschai.com authorized personnel shall help in unboxing and installation of the product.

For Body kit, Exhaust, Modification items, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case the product was not delivered and you received a delivery confirmation email/SMS, Customers have to report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

If the product is sent to the office in time complying with all the above conditions, the price of the product will be returned to the buyer within 10 working days as per the Digital Policy 2021 approved by the Government of Bangladesh.

Refund Time:

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take longer time in exceptional cases that are related with other payment gateways, government authorities or any. Provided that received cash back, bonus, apology amount, gift amount, if any, will be adjusted with the refund amount when applied.

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