Returns and Refund
Policy
Returns is a scheme provided by
respective sellers directly under this policy in terms of which the option of
exchange, replacement and/or refund is offered by the respective sellers to
you. All products listed under a particular category may not have the same
returns policy. For all products, the returns/replacement policy provided on
the product page shall prevail over the general returns policy. Do refer to the
respective item's applicable return/replacement policy on the product page for
any exceptions to this return policy and the table below. The policy can be
partially changed accordingly vendor and product verification. All kinds of
refunds will be paid on the basis of our government police and the real payment
of the customer.
Special Note: For any kind of
damage issue, customers have to complain in front of or in presence of the
delivery man or courier office staff, otherwise it should not be granted.
Customers need to do unboxing videos for any items, where the unboxing process,
invoice, etc. should be clearly visible for internal and external
investigation. For any case where the items are not similar to what customer
ordered, the item is broken, parts missing, damaged, etc. then customers are
required to send the unboxing videos to [email protected] and inform our
customer service (+8801911101440) and/or send a message to our Official
Facebook Page (www.facebook.com/partschai) about the incident.
The return policy is divided into
three parts; please do read all sections carefully to understand the conditions
and cases under which returns will be accepted.
Part 1 – Category, Return Window
and Actions possible
Category Returns Window, Actions
Possible and Conditions (if any)
Car Decoration: Dashboard Wax,
Dashboard Polish, Tire Polish, Foam Cleaner, Leather Wax, Car Perfume, Car
polish, Engine Buster, Octane Booster, Pitch Cleaner, Air Filter, Ac Filter,
Mobil filter, Battery Filter, LED Bulb, And same as liquid Items & Glass
item, 3 days.
Refund, replacement or exchange
Non-Refund Clauses
1. For any kind of damage issue,
customers have to complain in front of or in presence of the delivery man or
courier office staff, otherwise it should not be granted.
2. And if the customer failed to
inform Partschai.com within 72 hours of the delivery time no complaint will be
granted.
3. Only quality issues will
remain even after customers used.
Lights
& Glass: Car, HiAce, Microbus, SUV, Bus, Truck, and many others vehicles
head light, back light, front glass, rear glass, 3days.
Home Electronic: Stove, Air
conditioner, Food processor, Refrigerator, Ceiling fan, Heat pump control
panel, Lawn mower, Freezer, Upright vacuum cleaner, Radiator, Vacuum cleaner,
Humidifier, washing machine, Microwave, Blender, Clothes dryer, Sewing machine,
Ice cream maker, Dishwasher, TV, Rice cooker, Space heater, Desk lamp, Water
heater, Evaporative cooler, Electric kettle, Iron, Fan, Lamp, Hairdryer 3days.
Refund or replacement:
Non-Refund Clauses
1. For any kind of damage issue,
customers have to complain in front of or in presence of the delivery man,
otherwise it should not be granted.
2. And if the customer failed to
inform partschai.com within 72 hours of the delivery time, no complaint will be
granted.
3. Only quality issues will
remain even after customers used.
4. Please keep the product
intact, with original accessories, user manual and warranty cards in the
original packaging at the time of returning the product, Refund, replacement or
exchange
All Car Electronics, Home
Electronics:
All Car Electronics, Home
Electronics & Small vehicles Appliances 4 days
Non-Refund Clauses
1. For any kind of damage issue,
customers have to complain in front of or in presence of the delivery man,
otherwise it should not be granted.
2. And if the customer failed to
inform Partschai.com within 72 hours of the delivery time, no complaint will be
granted.
3. Only quality issue will remain
even after customers used.
4. Please keep the product
intact, with original accessories, user manual and warranty cards in the
original packaging at the time of returning the product
Tire, Battery & Engine Parts
Any kind of Tire, Battery, Engine
parts, rest of small vehicles appliances – 03 days replacement only.
Non-Refund Clauses
1. For any kind of damage issue,
customers have to complain in front of or in the presence of the delivery man,
otherwise it should not be granted.
2. And if the customer failed to
inform partschai.com within 72 hours of the delivery time, no complain will be
granted.
3. Only quality issue will remain
even after customers used.
4. Please keep the product
intact, with original accessories, user manual and warranty cards (if
available) in the original packaging at the time of returning the product.
5. For products requiring
installation, returns shall be eligible only when such products are installed
by the portal authorized personnel.
Part 2 - Returns Pick-Up and
Processing
In case of returns where you
would like item(s) to be picked up from a different address, the address can
only be changed if pick-up service is available at the new address.
During pick-up, your product will
be checked for the following conditions:
Category Conditions
Correct Product Name/ image/
brand/ serial number/ article number/ bar code should match and MRP tag should
be undetached and clearly visible.
Complete Product All in-the-box
accessories (like remote control, starter kits, instruction manuals, small
parts, etc.), freebies and combos (if any) should be present.
Unused Product The product should
be unused, unwashed, unsoiled, without any stains and with non-tampered quality
check seals/return tags/warranty seals (wherever applicable).
Undamaged Product The product (headlight,
Back light, Glass, LED, Fog Light Tire, Battery, Air Filter, AC Filter, Mobil
Filter etc.) should be undamaged and without any scratches, dents, tears or
holes.
Undamaged Packaging Product's
original packaging/ box should be undamaged.
The field executive will refuse
to accept the return if any of the above conditions is not met.
For any products for which a
refund is to be given, the refund will be processed once the returned product
has been received by the seller.
Part 3 - General Rules for a
successful Return
In certain cases where the seller
is unable to process a replacement for any reason whatsoever, a refund will be
given.
During open box deliveries, while
accepting your order, if you received a different or a damaged product, you
will be given a refund (on the spot refunds for cash-on-delivery orders). Once
you have accepted an open box delivery, no return request will be processed,
except for manufacturing defects. In such cases, these category-specific
replacement/return general conditions will be applicable. To know more
about Open Box Delivery
For products where
installation is provided by Partschai.com service partners, do not open the
product packaging by you. Partschai.com authorized personnel shall help in
unboxing and installation of the product.
For Body kit,
Exhaust, Modification items, any product related issues will be checked by an
authorized service personnel (free of cost) and attempted to be resolved by
replacing the faulty/ defective part of the product. Full replacement will be
provided only in cases where the service personnel opine that replacing the
faulty/defective part will not resolve the issue.
Wrong Delivery -
(Customer received delivery message, product not delivered):
'In case the product
was not delivered and you received a delivery confirmation email/SMS, Customers
have to report the issue within 7 days from the date of delivery confirmation
for the seller to investigate.'
If the product is sent to the office in time complying with all the above conditions, the price of the product will be returned to the buyer within 10 working days as per the Digital Policy 2021 approved by the Government of Bangladesh.
Refund Time:
If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take longer time in exceptional cases that are related with other payment gateways, government authorities or any. Provided that received cash back, bonus, apology amount, gift amount, if any, will be adjusted with the refund amount when applied.
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